SL
Seishane L
1 reviews | Active since Jan 2016
13 Feb 2016, 08:54
On prepaid and being charged on contract
After my initial complaint of requesting to migrate to prepaid from contract, I've been receiving messages to still pay on my contract which ended. Please can this be sorted out as I will not be making any further payments on a contract that ended three months ago.
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MTN South Africa's replyOfficial
13 Feb 2016, 09:16Hello Seishane,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that there has been a credit passed onto account and there is an outstanding balance payable. Please reply to this mail for a breakdown on account status.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that there has been a credit passed onto account and there is an outstanding balance payable. Please reply to this mail for a breakdown on account status.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
MTN South Africa's reply13 Feb 2016, 09:16
Official
Hello Seishane,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that there has been a credit passed onto account and there is an outstanding balance payable. Please reply to this mail for a breakdown on account status.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that there has been a credit passed onto account and there is an outstanding balance payable. Please reply to this mail for a breakdown on account status.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin