***** on pensioner cell phone contract

For just short of 2 years My Mom (aged 80) has been experiencing ***** on her MTN contract on a monthly basis She is a pensioner and somehow new numbers get linked to her account every month 🤬 Her phone gets blocked every month as she cannot and WILL not pay for charges she has NOT incurred!🤬 Every Month she: Spends hours on the phone trying to resolve the issue - no luck 🤬 Driven from Jhb south to 14th Ave to MTN head office to try and speak to someone to assist - no luck🤬 Goes into her local branch to lay a complaint - staff actually know her by name but are unable assist 🤬 We log the ***** directly to the ***** line number off the app - no luck 🤬 She has go to the police station every 3 months for a new affidavit that must be sent into MTN - to what end?🤬 The amount of time, money, petrol and emotional energy spent on this is unbelievable!🤬 Come on MTN - help an elderly lady out here - cancel the contract and give a retired lady some peace - We are Begging you - someone has to take ownership of this and sort it out please 🙏🏻 Dot Haak #MTN #*****