1 reviews | Active since Aug 2016
On my way out with my entire family
<p>MTN has turned into a very distasteful service provider. My money disappears all the time. recently lost 1.5GB on my phone hence I did not buy data this month. There is very little coverage in our area and MTN is not bothered. I do not want to mention their "service champions" they basically do not deserve to be called champions. They know NOTHING about customer satisfaction. Do not be surprised when MTN looses good business to the competitors. absolutely Appalling</p> <p> </p>
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Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on **********
Alternatively you can also contact them on number ********** toll-free from an MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber’s alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Kind Regards
Siphumezo
REQ: **********