IS
Ivana S
1 reviews | Active since Jan 2018
14 Jan 2018, 00:50
ON MTN CONTRACT BUT NO DATA LOADED
I started having problems with MTN on 26 October 2017. A few months earlier I had an upgrade in which I was supposed to get 300MB monthly. When I unexpectedly ran out of data I went to an MTN store to check what was happening and was told that in fact no data was loaded for that month. I called customer care countless times and always received the same answer: "The problem will be solved tomorrow". It has been nearly three months, and the problem has not been solved. Even though I am on contract, I have been forced to buy data out of my own pocket for three months now. I visited the nearest MTN store a few times and the employees tried to speak on my behalf but they never got any answer either. They were told by the customer care that the matter had been transferred to another department and that the matter was out of their hands, To date I have not received from MTN any notification or call regarding this matter.
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Replies (3)
MTN South Africa's replyOfficial
17 Jan 2018, 12:33Thank you for your post.
We sincere apologized for any inconvenience incurred.
We pick up that the service for the 300MB is loaded on the main account and the discounts for the 300MB is allocated, the back end support system do not reflect that the service was allocated to you.
We have sent this to the back end support team to activate this for you, once activated you will received your first allocations prorate and them from the next month you will receive this in full.
The extra 500MB purchased was not charged to the account.
Kind Regards,
Alice van der Mere
Best regards,
MTN South Africa's reply17 Jan 2018, 12:33
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We pick up that the service for the 300MB is loaded on the main account and the discounts for the 300MB is allocated, the back end support system do not reflect that the service was allocated to you.
We have sent this to the back end support team to activate this for you, once activated you will received your first allocations prorate and them from the next month you will receive this in full.
The extra 500MB purchased was not charged to the account.
Kind Regards,
Alice van der Mere
Best regards,
IS
Ivana S's updateReviewer Update
17 Jan 2018, 22:53I am not sure if I understood you well: does this mean that I will be compensated for the months I did not receive the allocated data?
Also, I do not understand the last sentence: "The extra 500 MB purchased was not charged to the account". What "extra 500 MB purchased" do you mean. I bought with my own money 500 MB some time ago. If you mean that, I am wondering what it has to do with my account and why would it be charged to the account...? Or has MTN put extra 500 MB into my account, and if so, when?
Regards
Ivana Stikovac
IS
Ivana S's update17 Jan 2018, 22:53
Reviewer Update
I am not sure if I understood you well: does this mean that I will be compensated for the months I did not receive the allocated data?
Also, I do not understand the last sentence: "The extra 500 MB purchased was not charged to the account". What "extra 500 MB purchased" do you mean. I bought with my own money 500 MB some time ago. If you mean that, I am wondering what it has to do with my account and why would it be charged to the account...? Or has MTN put extra 500 MB into my account, and if so, when?
Regards
Ivana Stikovac
IS
Ivana S's updateReviewer Update
04 Feb 2018, 23:56Could you please tell me if you started loading data into my account and if so, when was the last time the data was loaded?
IS
Ivana S's update04 Feb 2018, 23:56
Reviewer Update
Could you please tell me if you started loading data into my account and if so, when was the last time the data was loaded?