CH
Carl H
1 reviews | Active since Oct 2010
16 Mar 2015, 14:13
On hold for over and hour with no answer
MTN Insurance has had my phone in for repair for over 3 weeks, I haven't heard anything from them with regards to the progress of the repair or when I will be receiving my phone back.<br> <br> I tried to phone their call center today, I was on hold for about 30 mins, when I finally got through I was hung up on before I could resolve my query. I tried to phone again and after holding for over 40 mins for an operator to answer I gave up. <br> <br> I wonder if i'm ever going to get my phone back....
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Replies (1)
MTN South Africa's replyOfficial
19 Mar 2015, 13:04Hello Carl H,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply19 Mar 2015, 13:04
Official
Hello Carl H,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***