NM
Nazier M

1 reviews | Active since Jul 2014

14 Jul 2015, 12:31

On hold for over 20minutes with no answer

Once again MTN and there bad service.....I have been trying on numerous occasions to get through to the call centre but still no luck. All I want to know is when does my contract end. The phone is never answered there is always too much calls. maybe if you upgraded your service you would not have so much people calling you. I would suggest please people do not take a contract out with MTN they suck in capital letters.<br> <br> Please can MTN contact me as I cannot wait more than 20minutes on a call centre that is always flooded with call volumes cause of classic MTN bad service!!! 3times I have called and waited this long and im still waiting.<br> <br> pathetic sharks I say!!<br> <br> ID no-***<br> cell no-***<br> <br> Lets wait for the automated Hello Peter response and see if I get a call....If not I will contact Ombudsman!!! <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply03 Aug 2015, 15:24
Official
Hello ****er01,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please note that the contract 2015-10-06. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Thank you
Wenzile Masina
REQ:***