On Hold For One Hour - Pathetic Service

02-Apr-16 : MTN Service Centre called 808 to enquire about biling - says he cannot help & must call *** & they will re-direct to 808. Told I just called 808 & why must I call to be routed back to 808.Said he can't help & thats what I must do - Store Agent amused & confused by this. Conversation going nowhere so Agent called 083.... Chose Account Queries & was on hold for over an hour & still no answer - took screenshots (available on request) every 5 minutes till over an hour - cut call. Agent said they always do this & they very slow - How pathetic MTN is - even own staff experience pathetic Customer Service.<br> 05-Apr-16 : Spoke to another agent - seemed still asleep - had to repeat multiple times - took forever to respond to questions - asked if system was slow or was she slow that took her so long to respond.<br> Now understand huge fine imposed on MTN - MTN cannot provide decent service for what they should be doing & got fined for incompetence so they want fine reduced - maybe if they provided decent service they wouldn't have been fined. Seems they too backward & continue providin pathetic service. I was sympathetic to their issue - now believe they totally deserve fine!