ES
Erwin S
1 reviews | Active since Jun 2010
18 Feb 2015, 16:01
On hold for longer than 20 minutes
I wanted to confirm that my application for cellphone insurance had been processed.<br> <br> I waited on the telephone for more than 25 minutes without getting to a consultant.<br> <br> This is worse than a Telkom call centre.
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Feb 2015, 12:50Hello Erwin,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the insurance application was approved however, we have also noted that you requested the insurance to be cancelled on 24-02-2015.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the insurance application was approved however, we have also noted that you requested the insurance to be cancelled on 24-02-2015.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply28 Feb 2015, 12:50
Official
Hello Erwin,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the insurance application was approved however, we have also noted that you requested the insurance to be cancelled on 24-02-2015.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the insurance application was approved however, we have also noted that you requested the insurance to be cancelled on 24-02-2015.
Thank you
Wenzile Masina
REQ:***