On hold for 45 minutes and counting.

My wife and I cancelled our accounts with MTN on the 23rd of June (because of appalling customer service). I tried to follow up on the 27th by going into one of the branches, just to make sure it has been cancelled. <br> <br> The MTN representative informed us, that we had to go to the branch where we submitted the cancellation to do the query. He couldn't check anything. I told him that was ridiculous. He started talking about the billing cycles, and how we should have cancelled before the 20th, even though our contract CLEARLY states our requirement is a written notice before the contract expiry date, NOT the billing date. But he wasn't interested in taking the discussion further.<br> <br> He also informed us that they are franchisees of MTN, so they aren't really an MTN shop, so any issues must be taken up with MTN, not them.<br> <br> Today I called customer service to try and resolve it. I've been on hold for 45 minutes.<br> <br> This should be unacceptable, but I've come to expect no less from MTN.<br> <br> Looking forward to the day I can throw my contract in the dustbin.