dN
darlene N
1 reviews | Active since Jun 2015
22 Jun 2015, 07:59
On Contract but have to buy pay as you go...
I have had a contract for over 17years in the past couple of months my phone has not been recieving emails,sms and cannot phone out...I use my phone for bussiness purposes and have lost out on over R200 00 due to this! I have been in to MTN offices numeouros times as I now have to load airtime when I am on a contract ! Customer service and there nonchalant attiude is totaly unexpectable ! I have even filled in the forms to cancel my contract over 2 weeks ago and still have had no responce from anyone ? Moving all my bussiness I have 3 phones on contract at there offices ! NO MORE! The service I have recieved is shocking and I have lost bussiness ...but have been a loyal customer for years....
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MTN South Africa's replyOfficial
06 Jul 2015, 20:46Hello sean44,
We are truly sorry for any inconvenience caused and for the breakdown in service exprienced.
We do see that you had a usage limit set on the number for additional usage of R250.00 over and above your monthly provisioning (minutes/SMS/data). This has since been removed from the account to allow you access the network once again.
We've perused the account further and cannot locate a cancellation request. We've escalated the complaint directly to the management team within our Cancellations Department to assist with the calculations of the early termination fees.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service exprienced.
We do see that you had a usage limit set on the number for additional usage of R250.00 over and above your monthly provisioning (minutes/SMS/data). This has since been removed from the account to allow you access the network once again.
We've perused the account further and cannot locate a cancellation request. We've escalated the complaint directly to the management team within our Cancellations Department to assist with the calculations of the early termination fees.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply06 Jul 2015, 20:46
Official
Hello sean44,
We are truly sorry for any inconvenience caused and for the breakdown in service exprienced.
We do see that you had a usage limit set on the number for additional usage of R250.00 over and above your monthly provisioning (minutes/SMS/data). This has since been removed from the account to allow you access the network once again.
We've perused the account further and cannot locate a cancellation request. We've escalated the complaint directly to the management team within our Cancellations Department to assist with the calculations of the early termination fees.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service exprienced.
We do see that you had a usage limit set on the number for additional usage of R250.00 over and above your monthly provisioning (minutes/SMS/data). This has since been removed from the account to allow you access the network once again.
We've perused the account further and cannot locate a cancellation request. We've escalated the complaint directly to the management team within our Cancellations Department to assist with the calculations of the early termination fees.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***