On Contract But DID NOT receive my DATA allocation

I have been with MTN for the past few years Every month I get Minutes, Data and SMS's This month for some reason I didn't get DATA I call the Call Centre and explained this. The consultant informed me that there was no DATA allocated to my profile The consultant says she will escalate this with reference number: *** A few minutes later I get a SMS to say my query is closed with reference number *** and nothing rectified