OMG MTN

<p>This is the mail i sent to MTN- </p> <p> </p> <p>I am an MTN customer for the past 4 almost 5 years now.</p> <p>I an extremely disappointed in the service I've been receiving with MTN and its pathetic customer service line.</p> <p> </p> <p>1STLY</p> <p>About a year ago each time my contract airtime and sms’s come in, which may i add is on the 14th of each month around 2:30am in the morning.</p> <p>when I wake up or would like to make a call, all my airtime is in fact gone along with the data. without me making any calls and my data has been switched off. I have inquired about this on numerous occasions with customer services and still this THEFT of airtime and data continues to happen.</p> <p>2NDLY</p> <p>I wiped both my phones in hopes that any apps that may be open and the actual cause of my airtime and data disappearing may help, but that now caused problems with my second contract for the Sony Xperia Z5 premium as I have no data network at all after wiping my phone, I can receive calls and sms’s but cannot make any in return.</p> <p> </p> <p>Now I have been extremely patient with you hoping that after I've contacted MTN customer care, this issue will no longer persist, or so I thought.</p> <p> </p> <p>I’m so fed up with this and would like to know what I have to do to cancel both contracts with you (being MTN) because you honestly cannot comprehend the amount of money I spend on constantly buying airtime and data each month, which is roughly R1500 for a month, R3500 over 3 months and R6500 over the period of 6 months, that’s airtime purchases to buy data. I’ve been monitoring this for months now and as luck may have, it will be a year next month.</p> <p> </p> <p>Please be advised that as a client this is unacceptable and I will make note of this on hello peter for whatever MTN is up to!!!!!</p> <p> </p> <p>I refuse to deal with this type of unprofessional business and want to cancel this service completely with MTN.</p> <p> </p> <p>Regards</p> <p> </p> <p>THIS WAS THE RESPONCE - </p> <p> </p> <p>Hi</p> <p> </p> <p>Please can you supply your cell number to escalate for investigation.</p> <p> </p> <p> </p> <p>- SINCE THEN I'VE HEARD NOTHING. - </p> <p>(for almost a month)</p> <p> </p>