OMG, Don't try upgrade your contract online with MTN.

Since the 15/3/2022, I have been trying to upgrade a line in my contract and honestly the run around and lack of communication is atrocious. I had to apply twice on the online portal as the first did not take. Eventually a rep from MTN called me to confirm the details and said the order would be processed on the 22/3/2022. Since then, if I don't call in or write in I get absolutely no movement on the upgrade and since the 6/4/2022, my request has been with the vetting department. How can I upgrade another line in a day during the same time period, but yet this line is taking almost two months to complete. How the mighty company I used for all my adult life has fallen into disgrace with its terrible customer service is beyond my understanding.