Ombudsman

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Contacted the client care team over 5 times emailed over 4 times yet MTN has still deducted a debit order that has been cancelled with both their client care and via email and with the retentions team twice.

I always get passed onto another department and never receive an email back or feedback.

My advice, don't take out a contract with them especially if you are a student.

Look at using Vodacom instead, I had a similar issue but it took them 48 hours I received feedback they never deducted again nor deducted double like MTN has.

Details and evidence has been sent through to an Ombudsman.