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Kholiswa T

1 reviews | Active since Nov 2015

29 Sept 2017, 12:51

Old Number not activated on new sim card

i have a contract with MTN since July 2017 and when i took the contract i requested that i want to keep my old number , when the activation was done i found out that the sim card wasn't RICA'd and i had to do it myself, there after i noticed that my request to have my old number switched to the new sim card wasnt done, 1st i called the call centre to activate my data share and i was told that it will be activated within 24 hours but its now a week and still nothing. I then called the activations call centre on the 26th September to get my sim card switched to my old number and was told it will take 2hours to 24hours , i then called on the 27th September and was told it take 3 working days, its the 3rd day today and its still not fixed. i am really disappointed with the service i got, i have to buy airtime and data meanwhile i am paying for a services that i can't even use.

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Replies (1)
KT
Kholiswa T's update09 Oct 2017, 12:18
Reviewer Update
after your reply i was told i need to get a new sim card and do a sim swap so that i can provide you with the sim number, i had to go out of my way to do that because MTN couldn't help me without a sim number. i did that and sent my new sim number last week Wednesday to Alice, she didn't reply that she received my email i then had to send another email the following day to ask if she received my email only then did she reply that she has forwarded my sim number to activations. It is now 5 days and nothing has happened, no e,mail from MTN, no phone. i sent Alice an email again today and she has not rep****, i tried calling the activations call centre but i help for almost 15 minutes. Why do i need to be the 1 that has to go out of my way for a mistake that i did not even cause. i have to buy airtime & data buy i pay for a contract, this is really not fair! i am totally disappointed in this service. I need this sorted out today or CANCEL MY CONTRACT!