1 reviews | Active since Nov 2015
OLD CONTRACT and FRILLS STILL BEING DEDUCTED
I have always been very happy with MTN for many many years now.<br> <br> BUT recently I upgraded my contract, all was done and sorted till my billing came around.<br> <br> I requested that the bolt on data I had been paying for monthly be removed and I still signed form after form but it wasnt I have add ons I was not aware of nor did I request them. I was ensured that my bill was capped but my account has exceeded that cap every month by almost double. yet if I go check my account balances I still have sms's data minutes and monetary airtime value. <br> <br> MTN has not done what I requested very clearly and seems my old contract stuff im paying for with my new contract stuff.<br> <br> I didn't get anywhere over the phone and will try Rivonia branch today and try get it sorted and hopefully be reimbursed.<br> <br> Please sort this I am a satisfied customer until now don't ruin it.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
The matter above as far as I remember was never dealt with. I have further issues relating to billing and add ons once again this time around Im over paying compared to what was discussed and head office cant help they say I must go to the branch I made changes at. My upgrade is due next month and I am hoping a fresh new contract option will rectify this. I undersatnd mistakes but for your head office to not be able to help me or rectify the branches mistakes or restart the process even thou I am not looking to be refunded just to get what you advertise and what I had asked for is completely unacceptable.
The matter above as far as I remember was never dealt with. I have further issues relating to billing and add ons once again this time around Im over paying compared to what was discussed and head office cant help they say I must go to the branch I made changes at. My upgrade is due next month and I am hoping a fresh new contract option will rectify this. I undersatnd mistakes but for your head office to not be able to help me or rectify the branches mistakes or restart the process even thou I am not looking to be refunded just to get what you advertise and what I had asked for is completely unacceptable.