Oh No MTN

When I moved from Nashua Mobile to MTN I cancelled the BIS on one of my contracts only for it to pop up again on the next statement.<br> When I upgraded my second line from blackberry to Samsung the BIS was also not cancelled as per my request. There was a few discrepancies on my account. (Service Promo Fee).<br> Even my Debit order date was changed to the 30th without my knowledge. So egg on my face when the debit order did not go off.<br> On the 24th of February I logged these mistakes at the 808 number.<br> Reference number : ***<br> When I followed up on the 5th they advised that it was sent to the wrong department and will escalate to the right one immediately.<br> Today I followed up and the agent told me it is not an ideal word and I will need to follow up every time. Please could this be sorted out and could I be asked to be contacted via email. contact me via email.<br> Maybe MTN is not the ideal service provider.<br>