1 reviews | Active since Apr 2016

23 Apr 2016, 10:33

Oh my... MTN!!

Why do Pre-Paid Customers not get a response from MTN Customer Care? Diabolical service throughout MTN. From their respective branches right through to their call centre. Not even Supervisory personnel want to get involved in solving issues. Time for a change of supplier... Hardly something MTN needs in these economically volatile times! The Client (Lack of) “Satisfaction” Report regarding MTN on the Net (2016-04-20 11:38 - Gareth van Zyl, Fin24) explains everything. I just need my airtime refunded, then I'll be out of your way.

0
Replies (2)
MTN South Africa
MTN South Africa's reply03 May 2016, 13:34
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please supply us with the phone number that you need help with so we can assist.

Regards

Thabelo

REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply03 May 2016, 13:35
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please supply us with the phone number that you need help with so we can assist.

Regards

Thabelo

REQ:***

Best regards,