Oh Mtn, stuck in prefinalized.

<p>I recently took out a new contract with Mtn and the sales consultant got everything from me a week ago. On Sunday I received a sms that said the contract has been approved and the courier will be in contact to arrange delivery. So here I am sitting all excited that I can give this new phone to my girlfriend as an extra Christmas gift. Here's the catch: I call Mtn customer service, after holding on for more than 30minutes, I am met with an operator who puts the phone down in my ear. So I call again and after another 23 minute holding period I get through and the operator tells me it is prefinalized and hasn't been dispatched. I have to call the sales consultant to sort it out, bye. </p> <p> </p> <p>So so now in quite annoyed as I've spent 60minutes on the phone already to try and get the phone sorted. Guess what, call that department, I hold for another 25minutes and I can't get hold of the sales consultant. </p> <p> </p> <p>So so I start spamming emails to her to see if I get a reply. I got one this morning which says the same, it's prefinalized. </p> <p> </p> <p>What at does this even mean? I got car financing faster than this. What is wrong with Mtn that they can't get a phone out of the warehouse? What more do you need from me in order for me to get my phone? Did you run out of stock and you are too embarrassed to tell me, did you make a mistake? Or is it perhaps that you are just grossly *********** when it comes to customer service? You were so quick to request my financials and get me signed up, but now that it's your turn to deliver its almost like going to a South African rugby game, you keep on hoping for a good result, but in the end you are just met with dissapointment and regret. </p>