OB
Otsiele B
1 reviews | Active since Jan 2019
25 May 2019, 08:16
Oh! MTN and your sales team thank you for ruining my year
So MTN decided to provide me with two sim cards for a Phone that accommodates one sim card? Please come and pick up your sim card as it's of no use.
I'm taking you to the ombudsman and CPA if this is not resolved by Monday. I SUGGEST YOU CHANGE YOUR SALES TEAM (ORMONDE) AS THEY ARE USELESS, you deal with a lot of people (Varsha, Thandeka........)that are clueless when it comes to your product.
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Replies (2)
MTN South Africa's replyOfficial
27 May 2019, 09:57Good day Otsiele
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter.
Warm regards,
Mazwi Zuma
Complaints Analyst
MTN South Africa's reply27 May 2019, 09:57
Official
Good day Otsiele
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter.
Warm regards,
Mazwi Zuma
Complaints Analyst
OB
Otsiele B's updateReviewer Update
27 May 2019, 17:04It's 5 PM Mazwi I'm still waiting for your call. Please explain why was I sent an R180 credit note????? do you guys want me to back off??? if so then you might as well take it back because I'm not gonna keep quiet.
OB
Otsiele B's update27 May 2019, 17:04
Reviewer Update
It's 5 PM Mazwi I'm still waiting for your call. Please explain why was I sent an R180 credit note????? do you guys want me to back off??? if so then you might as well take it back because I'm not gonna keep quiet.