Officially the worst service provider EVER.

For the past three months now I have been trying to change my contract for my laptop that has been paid in full to a pay as you go. The first month the excuse was that the it is the 13th and I have to come after the 13th. The second month it was to late in the month and the head office was on strike so they were unable to make any amendments on the system. Now they want the reference number that they newer gave me!!! They are doing it on purpose to ***** our money!!! Since my contracts went over from Nashua Mobile to MTN it has been a nightmare every single month. I have more that R1700 phone time but they block my phone every two weeks because my limit is R499. You can't phone because the system keeps on rejecting you pin. The staff is clueless and every two weeks when you go into the store to activate your phone there is a new staff member that knows less than the one that helped you two weeks before. Can somebody just help me to cancel my laptop contract and give the money for the past 3 months that you owe me back please>