Officially had it!!!!

I feel the service thus far has been nothing but pathetic. My phone was ****** 31 May 2015, i went to a branch for assistance and these **** Unions came there put us customers out the store like animals. It took me 8 days to get through to the call centre. The first consulted that assisted me told me to phone back within 24hrs to confirm if the phone has been blacklisted and to get the blacklisting reference... Guess what? i phoned back within 24hrs and the consultant that assisted me saw no notification on the system for the phone to be blacklisted and did it AT THE SAME TIME AND GAVE ME A REFERENCE THAT SAME DAY!!!! Now it's the insurance. I emailed my claim on 15 May2015 and got a response that they will contact me within 5 days, it's been over 5 days and still nothing... So now as a client i must sit without a phone for which insurance money gets paid, i can not do a swim swap because the 173 option is useless and keeps putting me through to an agent, WHO DOES NOT ANSWER THE PHONE... i am livid because this is just unacceptable as they deduct your monies without hassle yet when you claim you much go through all this trouble... <br> <br> Angelique<br> HANDSET INSURANCE CLAIM [#***7]<br>