1 reviews | Active since Jul 2011
Offer received 30 min after upgrade done?
I would like to complain about R134 for 20GB offer and the SMS offer for 10GB of data for R99 when upgrading my MadeForMeS contract. I received both these offers 30 min after doing my upgrade and have now been told I don't qualify.
I haven't received any specials until after my upgrade and I think it is shocking to activate these specials only after an upgrade has been done. I contacted your customer care and they say the consultants send out the SMS. Your consultant says they have no control over the SMS and customer care doesn't know what it is talking about??????
Good day
Thank you for raising your concern with us. We apologize for the delayed response and for any inconvenience incurred. We will investigate this request further and revert to you soonest.
Warm Regards
Sizwe Schoeman
Complaints Management team
Good day
Thank you for raising your concern with us. We apologize for the delayed response and for any inconvenience incurred. We will investigate this request further and revert to you soonest.
Warm Regards
Sizwe Schoeman
Complaints Management team
Good day
We have managed to go back to your upgrade date which was on the 23-08-2018. The promotional sms was in fact sent out on the same date but unfortunately the promotion ended on the 25-08-2018 for all customers.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman
Complaints Management team
Good day
We have managed to go back to your upgrade date which was on the 23-08-2018. The promotional sms was in fact sent out on the same date but unfortunately the promotion ended on the 25-08-2018 for all customers.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman
Complaints Management team