Offensive Feedback

I called 135 on Friday 6th November at 10:36, spoke to Ncami Gcwabaza. As I had a query around the signal in the Forest Hill. For the last 3 weeks I have had hardly any signal, constantly have an H signal. After much struggling I called to complain and ask her to check what the problem is. She then said she would resetting my phone the network to see what was wrong with signal. When I asked her about if the signal issues continues, what then. She had the nerve to tell me that I need move in order to get better signal. How do you tell a person that has been residing in the same area for last 13 years to just move due to MTN signal being ****. How in her mind is that logical or even make senses. Its like a click my fingers and then I can just move. Please can you address her on this matter, as I was extremely offended by this comment.