OFF THE GRID

Just before new year, we started losing signal in the area where I stay. I called MTN and was first advised that my sim card had to be refreshed as it might be due to congestion that I wasn't getting message through. However as from 30/12/2015 to 03/01/2016 I didn't have any signal and at some stages my phone showed that there was no service or that only emergency calls were allowed. I called on 04/01/2016 and was advised that the tower in the area was faulty but that they didn't know when it will be fixed. I called a week later and got the same answer. It has now been over two weeks and there is still nothing happening and they advised that they don't know when it will be repaired. I think that it is absolutely ridiculous for a company as big as MTN can't say when a problem will be resolved. It is really creating the impression that they do not care for their clients or the service that they provide.