1 reviews | Active since Feb 2022
Obnoxious, pushy, unprofessional rude sales agent
I have been contacted today by the most obnoxious partner Enoch from Mobile's Plus (?) on behalf of MTN. 2 contracts are expiring which I made clear I want to cancel as we no longer require them. He persisted that I pay a once off lumpsum to buy out my contract time (only 2 months left) and to renew with a new contract of 24 months. I told him it makes no financial sense to me to pay a big lumpsum for contracts that ends in two months and he then became frustrated with me for not agreeing to his proposal. I asked him to leave it as is and he then kept telling me I'm doing my calculations wrong. I really felt bul**** by this obnoxious, *********** and unprofessional agent. He refused to give me his surname. I urge the MTN executive team to listen to this call and decide for themselves if this is the level of service and treatment your customers should get. There are many professional salespeople, where is your QA protocols to allow this level of incompetence and unprofessionalism?? Please forward me the recording of this call.
PS I have been a customer of yours since 1998, never missed a debit, you can do better MTN!! Perhaps time for me to port my remaining numbers.
