OBF AND CANCELATION 2020

We have taken business contract from MTN with a Samsung S20fe. I collected the phone on the 4th pf December 2020. There was a request to have my number ported. The entire weekend, the my number was off and the consultant asked me to keep checking as the porting was done. I was told to switch the phone off and back on. I did this numerous times. The sim was still saying "not on registered network". During the weekend the phone was also overheating and the camera quality was absolutely terrible. On Monday the consultant contacted me and says that the sim was faulty.

I was given the opportunity to get another S20fe but the condition on that is if I experience the same problem with that phone, it will have to come in for repairs and there will be no 7 day exchange period.

I opted to give the phone back and cancel the contract. We app**** for the new contract and I had been checking everyday regarding the new contract whilst simultaneously checking the status of the cancelation.

The phone was handed in on the 8th of December and its not the 19th of December and "the backend" has not given the rma number to process the cancelation. As a client im told that i can only wait as there is nothing further that they can do.

MTN CONTACT US. Absolutely fed up of contacting the store every day just for feedback.