1 reviews | Active since Oct 2017
Numerous times I called the MTN call centre to report this problem I'm experiencing with airtime I load that just disappear. I have been informed by the consutants that its because I was subscribed to some sort of applications.
I have called the MTN call centre more rhan 4 times to report the issue Im having with airtime I loadef that just disappeared. I informed them that I have not subscribe to anything or anyone. The consultant told me that she was going to unsubscribe me from these apps. However it was not even 30 minuted after I received the notifications that i have been unsubscribe; I received sms's thanking me for subscribing. This has happened more than 3 times now. The last consultant I spoke to informed me not to load airtime for 24 hours. I did as she requested but still my airtime has been taken. I need my airtime I have lost thus far since Ive reported the matter. What made me suspicious that someone else might use the same number was when I received sms's for a Alison on my phone from different companies marketing some products. When I informed mtn i was told that it might been that the number was previously used but this client. Now I have to sit with the problem... im sick and tired of spending money on airtime I don't even used....please help me.
