1 reviews | Active since Jul 2013
Numerous cases open with MTN - no response
1) ***** on my accounts (******* upgrades) - reported on 27th May!<br> <br> - MTN admit ***** on account, nothing else has been done - still being charged for ********** accounts<br> - No refund, as promised, for charges already taken from above *****.<br> - Still do not have original services restored to account and therefore no service available to me<br> <br> 2) Data bundle removed from account with no notification - reported on 27th May!<br> <br> - I have been charged exorbitant amounts due to not having data bundle <br> - Nothing has been done about this since 27th May. NOTHING.<br> <br> 3) Cancellation figures for other contract greater that total contract value!<br> <br> - I have asked 4 times for someone to explain to me how this figure was obtained especially when MTN do not even have a phone listed against my account for this contract! NO CALLS have been returned as promised.<br> <br> 4) I have tried 3 days in a row to call 808 and given up every time I reach 1 hour of waiting on hold. I am currently on hold and the timer is at 1h 33min.<br> <br> How do I progress anything with MTN? <br> <br> This is shocking service...
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records you have been credited for the data usage on the line for the bundle that was removed. Also note that the ***** matter has been resolved, a credit will also be processed for the ********** upgrades processed. With regard to the early termination fees quoted the figure includes the price of the device issued as well.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Best regards,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records you have been credited for the data usage on the line for the bundle that was removed. Also note that the ***** matter has been resolved, a credit will also be processed for the ********** upgrades processed. With regard to the early termination fees quoted the figure includes the price of the device issued as well.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Best regards,
