1 reviews | Active since May 2015
Number you have dialed does not exist on the MTN
For a weeks now I had complaints that my phone is off, when it is on and the bar on the screen is on full service. I took my phone to ifix in Canal Walk where the lady behind the counter immediately asked if I am with MTN and that she had complaints about that the last couple of weeks and that I need to go to MTN, which I walked across to the MTN branch and was informed that they never had any complaints like that and that it must be my sim card, I got a new sim card and it was activated on which it then said when people phone ...the number you have dialed does not exist on the MTN network. On occasion you can get through to my number. I also have calls dropping or just failing to call out. On which I returned to MTN and was helped by a very friendly guy but again not having any knowledge of any such problems with MTN. On which I returned to ifix (which will charge me) got a loan phone from them to check out my iphone... and still same problem. When I got home now I search the net and see on the MTN Facebook page that I am not the only one with these problems! Does MTN have a network problem, why not inform your customers? I am loosing business by the day because of this!!!
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***