SM
Sivenathi M
1 reviews | Active since Jul 2014
23 Sept 2015, 09:51
Number terminated from MTN network
Good day,<br> <br> After my contract expired, I sent an email to customer services to terminate the contract as I was not ready to renew. Instead, MTN cancelled my number in totality from the network. I have been follwoing up with the call centre @ 808 & have been sent from pillar to post from Legal to sales etc.<br> <br> I need ythe numbder to be reinstated on the network
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Sept 2015, 19:39Hello SPMarwarwa,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
A query have been logged with our retentions department for the number to be reactivated and migrate it to prepaid REf no:#***
warm regards
mike
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
A query have been logged with our retentions department for the number to be reactivated and migrate it to prepaid REf no:#***
warm regards
mike
MTN South Africa's reply24 Sept 2015, 19:39
Official
Hello SPMarwarwa,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
A query have been logged with our retentions department for the number to be reactivated and migrate it to prepaid REf no:#***
warm regards
mike
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
A query have been logged with our retentions department for the number to be reactivated and migrate it to prepaid REf no:#***
warm regards
mike