Number SWOP a failure

called 808 to request a number swop (not sim swop) on my contract number, operator assisted and provided me with a new number, new number belongs to another individual on prepaid. called 808 again and they confirmed that the new number provided to me was registered under my name on the MTN system, however still that number belongs to another individual whom i have no idea about. Later on i called 808 again and was told they cannot help me, my original contract number is not working any longer and neither do i have access to the new number provided to me. its been 3 weeks now and no one seems to be bothered to help me.<br> <br> i have been to an mtn store as well who tried to assist but unfortunately to date i have not received any feedback from them either.<br> <br> this is really unacceptable as i dont have access to my own contract any longer. i was provided with 2 reference numbers during my call to 808, these are *** and *** and i expect MTN to do something about this immediately.