LM
Lefa M
1 reviews | Active since Feb 2015
10 Feb 2015, 11:13
Number suspended
MTN is such a stupid company who has no customer care what so ever. I called to Tell MTN to change the debit order date for my device as I had changed jobs and salary dates. MTN then said to me because I had missed a payment on the previous month they would do a double debit which was fair enough, I then asked if the date of my debit order can be changes and they said no it cannot be changed due to the fact that I had missed a payment. and I would need to make manual deposits each month for 3 months. They cant change my debit order date but they are able to debit double...!!?!***! Then the next month the debit order again bounced as they refused to change my debit order date. Not only that , but now they have blocked my call services until I pay.Why cant they just change the debit order date and save us all the trouble? a ******* company this with no flexibility.
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MTN South Africa's replyOfficial
23 Feb 2015, 10:19Hello Lefalamang,
Thank you for taking my call.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
As per our telephone conversation, the debit order date is changed to the 1st of each month as per your request. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for taking my call.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
As per our telephone conversation, the debit order date is changed to the 1st of each month as per your request. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply23 Feb 2015, 10:19
Official
Hello Lefalamang,
Thank you for taking my call.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
As per our telephone conversation, the debit order date is changed to the 1st of each month as per your request. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for taking my call.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
As per our telephone conversation, the debit order date is changed to the 1st of each month as per your request. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,