1 reviews | Active since May 2016
Number Still Inactive
<p>Hello</p> <p>Firstly, I would like to thank Alice van der Merwe for her amazing help a week ago, thank you for the calls, keeping me updated and keeping your word. I know you were just doing your job and resolving a query but to me it meant everything and I truly am grateful for what you did. I went to an MTN store on Sa****ay and the number was still not active, I tried to call 808 now and the voice automated service did not recognise my number and said its invalid. Please can this be looked into? The number in question is ********** . This is my 4th post .</p> <p> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have informed Alice about this, she will be in contact with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have informed Alice about this, she will be in contact with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Hello Thabelo
To date I have not received any call or feedback. The Alice I dealt with proviosuly called me a few times , I dont know which one I'm waiting on. When I emailed your Legal department they confirmed that the number is Active on their side. When I go to an MTN store no one knows who to contact to help or why its not Active. I know it may not be your intention to displease me and all the other nice things you guys manage to type to apppease me but I'm really not impressed , all I want is my number active so I can upgrade, if that can get done even with not so much as an email"apologizing and reassuring me its handled"that would be great. I simpley want a phone thats it.
Thank you
Mandisa Payi
Hello Thabelo
To date I have not received any call or feedback. The Alice I dealt with proviosuly called me a few times , I dont know which one I'm waiting on. When I emailed your Legal department they confirmed that the number is Active on their side. When I go to an MTN store no one knows who to contact to help or why its not Active. I know it may not be your intention to displease me and all the other nice things you guys manage to type to apppease me but I'm really not impressed , all I want is my number active so I can upgrade, if that can get done even with not so much as an email"apologizing and reassuring me its handled"that would be great. I simpley want a phone thats it.
Thank you
Mandisa Payi