JM
Joshua M
1 reviews | Active since Nov 2009
03 Jan 2018, 12:23
Number repurposed
We have been using a sim card in my wife's name for business use for nearly 6 months. It was switched off for 2 weeks during the holidays and the sim card has been deregistered and the number repurposed. My wife went to MTN in Norwood mall and was told they cannot do anything. She was treated very badly and rudely by Ashley Maartins (consultant) and Debra Phungo (manager). They told her there is nothing that can be done and now my business is losing money every minute we don't have access to this number...
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Replies (2)
MTN South Africa's replyOfficial
04 Jan 2018, 15:09Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the cell number will only be pulled back to the system and given to another user in your case the number is still active we do pick up that a sim swap was done yesterday.
You need to contact the prepaid department on 173 to assist you here they will require the sim card number you have in your possession to reverse the sim swap.
We have tried to call you on ***, the number you have dialed does not exist.
Please contact the 173 department for assistance on line.
We do apologized for the service received from the store.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply04 Jan 2018, 15:09
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the cell number will only be pulled back to the system and given to another user in your case the number is still active we do pick up that a sim swap was done yesterday.
You need to contact the prepaid department on 173 to assist you here they will require the sim card number you have in your possession to reverse the sim swap.
We have tried to call you on ***, the number you have dialed does not exist.
Please contact the 173 department for assistance on line.
We do apologized for the service received from the store.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
04 Jan 2018, 15:09Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the cell number will only be pulled back to the system and given to another user in your case the number is still active we do pick up that a sim swap was done yesterday.
You need to contact the prepaid department on 173 to assist you here they will require the sim card number you have in your possession to reverse the sim swap.
We have tried to call you on ***, the number you have dialed does not exist.
Please contact the 173 department for assistance on line.
We do apologized for the service received from the store.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply04 Jan 2018, 15:09
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the cell number will only be pulled back to the system and given to another user in your case the number is still active we do pick up that a sim swap was done yesterday.
You need to contact the prepaid department on 173 to assist you here they will require the sim card number you have in your possession to reverse the sim swap.
We have tried to call you on ***, the number you have dialed does not exist.
Please contact the 173 department for assistance on line.
We do apologized for the service received from the store.
Kind Regards,
Alice van der Merwe
Best regards,