SA
Shirley A

1 reviews | Active since Oct 2013

26 Feb 2016, 05:30

Number ported without permission

I must say I am fuming after the disgusting and pushy service that I have had from MTN, first of all, you there was no stock of the phone that I wanted to take a contract out on, not even a demo model, the sales assistant was very pushy as have you been with the constant barrage of sms' s. I have not signed a contract YET and have a right to a cooling off period. Yesterday the assistant phoned me and and said that he wanted to Port my number and I told him no to wait until we had actually seen the phones. Guess what, last night the number was suddenly ported without my consent. This is ***** as who gave You and Him to do this, where is the supposed contract that I have signed?????? I now have no way of calling anybody because of this. I want my old number back immediately and without delay. If necessary I will get Simon Lapping and Wendy Knowler onboard. You had no right after I said no. The only permission I gave was for a credit check... Dealer code 319545.

0
Replies (1)
MTN South Africa
MTN South Africa's reply26 Feb 2016, 15:05
Official
Hello Shalby,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Store Management for assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,