FM
Frans M
1 reviews | Active since Jun 2013
06 Oct 2015, 12:44
Number ported to Vodacom in Aug yet being billed
Dear MTN, I cancelled my contract with effect 08 August 2015 and successfully ported my number to Vodacom. Why is it still impossible to get rid of you and your terrible service experience (not to mention bad coverage). If I get one more invoice or sms re my so-called overdue account, pls disconnect my line, maybe you'll realise I don't owe you anything and I am NOT A CLIENT ANYMORE!!!! See service request #***8 on account N***. In the meantime I am getting sms messages threatening to disconnect my line, which I suppose should not worry me as I am no longer an MTN client but if I get a negative credit report on ITC I will make this very public and take legal action against MTN for this...
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MTN South Africa's replyOfficial
06 Oct 2015, 14:49Hello fmarx,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
MTN has sent the port request on the 8th of August to Vodacom and Vodacom has only finalized the port request on the 12th of August.
The balance from R 786.17 is for the usage on MTN network from the 8th of August until the 12th of August, before the port has been finalized from Vodacom side. Please take this up with Vodacom.
The balance for R 786.17 need to be paid over to MTN to clear the account status.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
MTN has sent the port request on the 8th of August to Vodacom and Vodacom has only finalized the port request on the 12th of August.
The balance from R 786.17 is for the usage on MTN network from the 8th of August until the 12th of August, before the port has been finalized from Vodacom side. Please take this up with Vodacom.
The balance for R 786.17 need to be paid over to MTN to clear the account status.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply06 Oct 2015, 14:49
Official
Hello fmarx,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
MTN has sent the port request on the 8th of August to Vodacom and Vodacom has only finalized the port request on the 12th of August.
The balance from R 786.17 is for the usage on MTN network from the 8th of August until the 12th of August, before the port has been finalized from Vodacom side. Please take this up with Vodacom.
The balance for R 786.17 need to be paid over to MTN to clear the account status.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
MTN has sent the port request on the 8th of August to Vodacom and Vodacom has only finalized the port request on the 12th of August.
The balance from R 786.17 is for the usage on MTN network from the 8th of August until the 12th of August, before the port has been finalized from Vodacom side. Please take this up with Vodacom.
The balance for R 786.17 need to be paid over to MTN to clear the account status.
Kind Regards,
Alice van der Merwe
***