Number ported to Vodacom in April still billed

Item: MTN South Africa
Rating: 2
Author: Katrien H

Ported number *** to Vodacom in April 2015. Still being billed R195/month for this number by MTN.<br> Have emailed the customer care email numberous times, no reason given. <br> Phoning *** is a joke as \the number you have entered does not exist on the MTN network"- so I can never get hold of a human being.... <br> This is incredibly frustrating"

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Replies (1)

MTN South Africa's replyOfficial

14 Dec 2015, 14:56

Hello KatrienH_za,

Thank you for your post via hellopeter

Kindly note that as per our system record the number *** was ported out on the 2015-03-26 and MTN is note billing you for the number.
Then number *** was ported out on the 2015-11-11 and the last debit order for the number is scheduled for the 15-12-2015

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Nompumelelo
REQ:***

MTN South Africa's reply14 Dec 2015, 14:56

Official