SL
Siya L
1 reviews | Active since Mar 2016
03 Mar 2016, 17:28
Number ported, contract phone not delivered
MTN promised to deliver my new contract phone Monday, it is now Thursday no delivery. On Wednesday my number was ported to MTN this was done at my request on setting up the contract. I am sitting with no working number as the new sim and phone have not reached me. I called (after being re routed for 20mins) I was promised the delivery was today. MTN DIRECT has been the worst online purchasing experience I have had! Your online service is atrocious.
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MTN South Africa's replyOfficial
03 Mar 2016, 22:00Hello Siya_,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have referred the matter to the consultant who captured the application to assist and contact you with an update on the delivery status.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have referred the matter to the consultant who captured the application to assist and contact you with an update on the delivery status.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply03 Mar 2016, 22:00
Official
Hello Siya_,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have referred the matter to the consultant who captured the application to assist and contact you with an update on the delivery status.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have referred the matter to the consultant who captured the application to assist and contact you with an update on the delivery status.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***