CJ
Chantel J
1 reviews | Active since Jun 2015
09 Jun 2015, 13:30
number ported but no record of it
I had our business contract number *** ported from MTN to Autopage on the 08/04/2015. To date MTN has confirmed that no such number had been ported and according to their records the number is still active with MTN. According to Autopage the number has been ported successfully and Autopage is now our service provider. I am now being billed by both companies. Autopage has confirmed that they could not port the number unless MTN has given them authority to do so. What must i do? I have contacted Lebo that handles business accounts and received no feedback from her either. She is suppose to look after us. If i could have it my way i would cancel all the contracts we have with MTN.
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MTN South Africa's replyOfficial
23 Jun 2015, 13:29Hello chantel jewell,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Please bear with us, we are experiencing a delay in our billing department.
According to our records your query has been escalated to the billing department (REQ:***) as you requested to port on the 08th April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Please bear with us, we are experiencing a delay in our billing department.
According to our records your query has been escalated to the billing department (REQ:***) as you requested to port on the 08th April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply23 Jun 2015, 13:29
Official
Hello chantel jewell,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Please bear with us, we are experiencing a delay in our billing department.
According to our records your query has been escalated to the billing department (REQ:***) as you requested to port on the 08th April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Please bear with us, we are experiencing a delay in our billing department.
According to our records your query has been escalated to the billing department (REQ:***) as you requested to port on the 08th April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***