1 reviews | Active since Aug 2017
Number ported
On Friday, 22 December 2017, I went to the MTN Branch in the Golden Acre. I ported my Vodacom number to MTN. One of the female Sales Representive's (unfortunately, I did not take her name) informed me that she could not rica the sim card at the same time and that I should do it the following day. The following day, I went to the MTN Branch in Promenade and had to stand in another long queue to rica my sim card. To my dismay I was informed that it could have been done at the same time at the branch in Golden Acre. I would like to know where the consistency is, are all the sales representatives trained on the same level, why does one branch operate differently to the other. I would like someone to call me back and explain why I had to suffer the inconvenience of having to stand twice in long queues only to find out that it could have been resolved at the same time.
Carmen Jacobs **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Golden Acre Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Golden Acre Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team