Number port for contract from telkom to mtn

<p>I app**** for a contract on wowza wednesday 21/12/2016 at the mtn gatemax store Durban. I also made an application to port one of my numbers for this contract but till today i have not been ported and i do not have the device either. I went into the store to check and they said they can not do anything because it is with head office for porting, i then phoned mtn customer care which in turn told me they are unable to help me because only the porting department can solve the problem, i then get the porting department number from customer care and when i called them they said this is not the porting department they are the coverage department and they dont see my number on the network they then said only the store you took the contract out with can help you. </p> <p>I am going around in circles. Can my number be ported today or not??? If not i will cancel this application and take a contract with another network. </p> <p>Await an urgent reply. </p> <p> </p>