LB
Lloyd B

1 reviews | Active since Mar 2011

15 Sept 2016, 10:57

Number Port

<p>I ported my number from vodacom to mtn last week friday 09/09/2016 and subsiquently can't receive calls from vodacom numbers. I dialed 173 to resolve the issue with a consultanted, but the process to actually speak to someone is almost impossible, it's like MTN doesn't want you to get through to the call center. Obviously other people know how to do this, because I sat on hold for 35 minuntes before I spoke to anyone, the gentlemen who I spoke to then put me back on hold becuase he had no idea how to resolve the issue.</p> <p> </p> <p>Thank you for reminding me why I left in the first place.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Sept 2016, 23:28
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the matter has been escalated to the relevant functional unit for further assistance.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***

Best regards,