Number not Rica unlocked

New second MTN contract taken out. Received the phone and gave as a gift for Christmas. My Original contract line was suspended for no reason and new line not activated. Called to activate and query suspended line. Was assured the Sims would be functional in 2-24 hours. Original line was working a few hours later. New line still not. Called 808 reported new line says not Rica'd. Again told by 808 it would take 2-24 hours, if not call 1555. Time passed still not resolved. Called 1555 and was informed that 808 has ability to push Rica. Contacted 808 and again told 2-24 hours. That time has now also passed and line still not working.