Number hasn't been ported from Vodacom

MTN has incorrectly processed my new contract -- MTN has not ported my number from Vodacom, and has simply assigned me a new number. I was very clear in stating that I wanted my number ported as I am not interested in having a new number. During my application, I was told that my Vodacom SIM would be disconnected and ported once my SIM card arrived. This never happened.

I've made numerous calls to MTN customer service, but they've been unable to assist me. According to them, they are unable to assist with problems that arise from contracts initiated by MTN Direct, and only MTN Direct is authorized to resolve the matter. I've tried to get in touch with the agent that processed my application (Johan Janse Van Nieuwenhuizen), but he has been unavailable over the phone and he hasn't responded to any of my emails.

I'm currently being billed via debit order for the contract, despite the fact that I have not yet even inserted the new SIM into my phone. It appears that the SIM card has been activated (according to customer service) without my authorization.

Thanks for your time. Hopefully there is something you might be able to do to assist.

Thanks, Isaac