Number for Life

Good Day

It is with great regret and disgust in my system that I have to send this e-mail. I am tired of calling both the MTN service consultants and well as the Mondo team to have my query resolved. My first call to MTN was on the 9th of September just after 4. On that day I had received a new devise, which I app**** online for. I went to the MTN store in Oudtshoorn where I was advised by the consultants that they can't help me with a number for life. The consultant gave me a number which I called. I spoke to a MTN agent. I asked whether he could please do a number for life for me, as I want to receive the benefit of the new contract I took put on a existing prepaid MTN number. He politely assisted me and told me that it would take up to 48 hours in order for me to receive this benefit on ‪***‬. On Monday the 13th of September still nothing. The reference of the call was ‪***‬

Once again I called in to do a follow up. I was now told that the number for life was never logged. The consultant informed me that she would be to do the request. She asked me for the sim no of the sim that I received in the box as well as the sim no that I want the benefit on. I provided this and she told me that it would take 24 hours. Once again I was provided with a ref number ‪***‬.

Still I haven't received the benefit and now I am being told that this can't be done because the sim card was already activated. This is not my problem. My initial request was not fulfilled by your consultant's who are either to dumb to do their job or just to lazy.

I once again spend more than a hour of my day on the phone. Then with this department, then that department. I have had it. The last consultant I spoke to advised me that none of my prior request was done and that she would now escalate this to the systems support team. She provided me once again with a ref number: ‪***‬, and told me that it would take up to 7 days. I am done waiting. I am a paying customer and when I took out this contract I was told that I could do a number for life as long as the number I want to receive the benefit on is prepaid. Monday the consultant told me that the prepaid sim card had a minus of more than R6.00 on. I immediately bought R10.00 airtime and she said this could now be done and that the benefit would reflect within the 24 hours as I mentioned earlier. To this day nothing but empty promises. I am done wasting my time speaking to people who clearly can't do their jobs or who don't give a damn about the service they give their customer's. I want my request done. I don't want a new number, I will not open and close devices the whole time to use data and minutes I am paying for. If this could not be done I should have been informed about this right from the start.

Also I spoke to the MONDO service team, who assisted me with the new contract and they just advided me that they can't help me and that I should speak to the MTN Activation Department and ask to speak to someone who has access to a system with the name of Ilula. I did this and once again "Sorry mam but we wont be able to assist you".

I want my request completed. I don't care how and by whom. Escalate it to your CEO if you need to but stop wasting my time. I have a job and calling back and forth doesn't pay my salary. Also note that if I don't receive any feedback within the next 24 hours I will be contacting the Ombud for service providers. I am ever so sorry that I decided to do business with MTN.

My contact number is *** where you will be able to reach me on WITH A PROPER SOLUTION.

(The benefit I am referring to is the benefit that I receive with the Huawei Y7p device).

Get back to me as I will not accept this type of service, and please listen to the recordings of all the calls I made starting from the 9th of September.

To this day no one can help me. I once again called this afternoon and was told by the service consultant with the name of Ann that she can't do anything about my query. I am ****ed of to say the least because now I'm sitting with a sim card with data and airtime and no device to put it into. All I want is to receive my benefits on the number I requested it to be on. If you people told me from the damn start this can't be done I wouldn't have taken out the contract. Just goes to show that you will do anything to get sales and F* the client who is suffering in the end.

What ****es me off even more is that I sent a mail to *** two days ago and still no response. I will not leave this matter as is. I am still the customer and your consultants need to know how to do their jobs.