KM
Katlego M
1 reviews | Active since Nov 2016
05 May 2018, 12:23
Number Duplication
So here I am super excited at getting my new cell phone on a new contract from MTN on my birthday. A gift then turned into horror. It then happens that someone has the same number that I was given and to add salt to injury that same person has access to my benefits, airtime, data etc. and is using those. All my calls are going to him but I’m only getting SMSs. I then called in for assistance and was told to go to the nearest MTN store for a new number and the store tells me that I have to pay R250 and have to wait until 7 May for a resolution for a mess up by MTN. In fact MTN has to pay me R250 for the fuel that I’ve used as a result of the inconvenience they’ve caused me. What terrible service from MTN, I have had to spend a lot of money traveling because of this.
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MTN South Africa's replyOfficial
10 May 2018, 23:24
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused
Please advise if the issue still persist as the number provide in the contact tab does not bring up any account information. Kindly assust in forwarding any correspondence to the below mail address for prompt assistance.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's reply10 May 2018, 23:24
Official
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused
Please advise if the issue still persist as the number provide in the contact tab does not bring up any account information. Kindly assust in forwarding any correspondence to the below mail address for prompt assistance.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,