Number discontinued without communication

Item: MTN South Africa
Rating: 2
Author: Pfuluwani N

I had a contract with MTN and at the end I requested my number to be converted to prepaid. The number was working fine and all of a sudden it stopped working. It looks like MTN discontinued my number without even communicating to me. I have been calling the customer service number without any success. Can this be sorted out immediately?

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

25 Feb 2016, 22:51

Hello Pfulu2000,

Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly send the sim card number at the back of the sim to *** so that we can be in position to reactivate the sim.

warm regards
mike
REQ:***

MTN South Africa's reply25 Feb 2016, 22:51

Official