JM
John M

1 reviews | Active since Feb 2013

12 Dec 2016, 14:03

NUMBER DISCONNECTED

<p>My number is disconnected. I have sent several emails to their so called "customer service". NO RESPONSE</p>

0
Replies (4)
MTN South Africa
MTN South Africa's reply13 Dec 2016, 17:22
Official

Thank you for your post.

We apologize for any inconvenience incurred.

Kindly be advised that we have check usage on the prepaid system for the last 6 months, the system do not reflect any usage on the sim card until it was disconnected on the 4th of October. The cell number was disconnected due to the access for life rules if the sim card is not used in 3 month for chargeable outgoing calls or SMS the sim card will be disconnected and recycled to a difference user.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,

JM
John M's update14 Dec 2016, 12:38
Reviewer Update

this is not acceptable. i was tols when i changed from contract to prepaid that the number is for life.

I WANT MY BUMBER BACK

JM
John M's update16 Dec 2016, 11:38
Reviewer Update

How do I get my money back. I was in credit. Are you going to ***** my money

JM
John M's update12 Jan 2017, 15:42
Reviewer Update

THEY STOLE MY MONEY IN CREDIT