Number confusion
<p>I am beyond fed up with MTN at this stage. I took out a new contract about three weeks ago and ever since I have been receiving phone calls from debt collectors looking for the previous user of this number, a Kabelo something or other, day in and day out. This is extremely disruptive to my day to day life and just annoying. To make it worse, I am also receiving notifications about some rather obscene medical procedures in JHB. I am getting messages with a lot of this guys personal information in it and I think it is an invasion of his privacy and by giving me the same number to use MTN is violating this man's right to privacy. I have gone in to the MTN store were I got the contract on 23 Feb and they told me they will change my number but their system was offline and they will do it as soon as it is back on. It is now 8 March and I don't believe a system can be off for this long. It might not seem like a big deal to the person working in the store but I don't want to walk around getting these messages and phone calls for the next 2 years every day and I am sure Kabelo doesn't want some stranger getting his messages either. This is just disgusting lack of service from mtn and I demand this to be sorted out asap or I request the right to cancel my contract with no strings attached.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the store management for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the store management for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
